The following are actual stories told by travel agents (and
you  wonder why US citizens generally score less than the
rest of the world on geography)...

I had someone who wanted to stay at the Bob Newhart
Inn in Connecticut. When I explained that the inn was
fictional, the customer became very irate and
insisted, "I know it is real, I see them check in every week!"

 Also, I really did have someone ask for an aisle seat so
that their hair wouldn't get messed up by being near the
window.

 A client called in inquiring about a package to Hawaii.
After going over all the cost info, she asked, "Would it be
cheaper to fly to California and then take the train to
Hawaii?"

 I got a call from a woman who wanted to go to
Capetown. I started to explain the length of the flight
and the passport information when she interrupted me
with, "I'm not trying to make you look stupid, but
Capetown is in  Massachusetts." Without trying to make
her look like the stupid one, I calmly explained, "Cape
Cod is in Massachusetts, Capetown is in Africa." Her
response.... click.

 A secretary called in looking for hotel in Los Angeles. She
gave me various names off a list, none of which I could
find I finally had her fax me the list. To my surprise, it was a
list of hotels in New Orleans, Louisiana. She thought
the LA stood for Los Angeles, and that New Orleans was
 suburb of of L.A.

A man called, furious about a Florida package we did. I
asked what was wrong with the vacation in Orlando. He
said he was expecting an ocean-view room. I tried to
explain that is not possible, since Orlando is in the middle
of the state. He replied, "Don't lie to me. I looked on the
map and Florida is a very thin state."

I got a call from a man who asked, "Is it possible to see
England from Canada?" I said, "No." He said, "But they
look so close on the map."

Another man called and asked if he could rent a car in
Dallas. When I pulled up the reservation, I noticed he had
a 1-hour lay-over in Dallas. When I asked him why he
wanted to rent a car, he said, "I heard Dallas was a big
airport, and I need a car to drive between the gates to
save time."

A nice lady just called. She needed to know how it was
possible that her flight from Detroit left at 8:20am and got
into Chicago at 8:33am. I tried to explain that Michigan
was an hour ahead of Illinois, but she could not
understand the concept of time zones. Finally I told her
the plane went very fast, and she bought that!

 A woman called and asked, "Do airlines put your
physical description on your bag so they know who's
luggage belongs to who?" I said, "No, why do you ask?"
She replied, "Well, when I checked in with the airline, they
put a tag on my luggage that said FAT, and I'm
overweight, is there any connection?" After putting her
on hold for a minute while I "looked into it" ( I was actually
laughing) I came back and explained the city code for
Fresno is FAT, and that the airline was just putting a
destination tag on her luggage.

I just got off the phone with a man who asked, "How do I
know which plane to get on?" I asked him what exactly
he meant, which he replied,  "I was told my flight number
is 823, but none of these darn planes have numbers on
them."

A woman called and said, " I need to fly to Pepsi-cola on
one of those computer planes." I asked if she meant to fly
to Pensacola on a commuter plane. She said, "Yea,
whatever."

A business man called and had a question about the
documents he needed in order to fly to China. After a
lengthy discussion about passports, I reminded him he
needed a visa. "Oh no I don't, I've been to China many
times and never had to have one of those." I double
checked, and sure enough, his stay required a visa.
When I told him this he said, "Look, I've been to China 4
times and every time they have accepted my American
Express."

A woman called to make reservations, "I want to go from
Chicago to Hippopotamus, New York"  The agent was at
a loss for words.  Finally, the agent said, "Are you sure
that's the name of the town?"  "Yes, what flights do you
have?" replied the customer. After some searching, the
agent came back with, "I'm sorry, ma'am, I've looked up
every airport code in the country and can't find a
Hippopotamus anywhere."  The customer retorted, "Oh
don't be silly. Everyone knows where it is.  Check your
map!" The agent scoured a map of the state of New York
and finally offered, "You don't mean Buffalo, do you?"
"That's it!  I knew it was a big animal!"